Director of Student Services

Req No.
Student Services
Full-time Administrative
Anticipated Placement
USD $76,600.00/Yr.
USD $95,800.00/Yr.
Close Date


The Director of Student Services functions as the Chief Student Services Officer for Blackhawk Technical College providing organizational leadership, enhancement of student success, and meets the changing needs of students for all student services and enrollment management functions. This position reports directly to the College President and is a member of the President’s Executive Council, and attends all College Board meetings.

The Director of Student Services provides leadership and coordination of responsibilities within the Student Services Division including Enrollment Development, Records, Registration, Financial Aid, Student Life, and Advising. This position will also oversee the Student grievance policies and procedures including judicial process, information dissemination services, student engagement. Above all, the primary role of the Director of Student Services is to identify and eliminate potential barriers to student success with a focus on Servant Leadership.


Administration of policies and procedures related to student success and enrollment management.

    1. Lead college-wide strategic planning initiatives related to student success.
    2. Formulate and implement division strategic plans that align with the College’s strategic priorities.
    3. Provide leadership, collaborates, and assists with instruction, campus operations, and other campus services to provide integrated and aligned campus services that meet the needs of the student population.
    4. Establish and maintain effective relationships with instructional staff.
    5. Collaborate with Institutional Research, Business Office, Academic Affairs, and Marketing to provide support of enrollment management activities.
    6. Collaborate with Information Technology Services to effectively and efficiently utilize current technologies to serve and communicate with students and prospects.
    7. Monitor and report on key performance metrics and benchmarks. Educate college administration, District Board, and staff members on current trends and best practices in recruitment, career development, retention, and equity.

Provide direction and leadership to Student Services Division to ensure strong, reliable, student focused services.

    1. Coordinate the preparation of the annual budget and ongoing monitoring of expenditures over all areas of responsibility.
    2. Develop, implement, and monitor student focused policies and systems to ensure we are meeting or exceeding our customers’ expectations.
    3. Review student systems using continuous improvement model and direct change based on input, feedback, and outcomes.
    4. Coordinate and collaborate on the preparation of the student handbook, student catalog, and other pertinent promotional or informational materials.
    5. Design, implement, and administer programs to enhance communication and responsiveness to internal and external stakeholders.

Provide leadership and management for all areas within Student Services.

      1. Oversee and directs the development and updating of the College’s Enrollment Management Plan in collaboration with Academic Affairs and Student Services Leadership.
        • Develop relationships with K-12 Superintendents, Principals and Partners to develop programs that will meet the needs of students and prepare for post-secondary education.
        • Create comprehensive student recruitment and orientation activities ensuring activities lead to a diverse student body.
        • Collaborate with Learning Resources to recruit basic skills and GED graduates into occupational programs, creating pathways for student success.
      2. Establish, maintain and manage systems for admission and registration of students.
        • Develop and implement admissions registration policies and procedures.
        • In collaboration with Registrar, communicate registration procedures to students, faculty, and staff.
        • Cooperate with instructional divisions to monitor enrollment priorities and program capacity.
      3. Manage the development and maintenance of student records in accordance with State and Federal Laws.
        • Lead implementation of standard admission and student record protocols such as applications, acceptance communications, waitlist management, grades, transcripts, advanced standing, transfer credits registration, scheduling, verifications, probation/denial, and reporting.
        • In collaboration with Registrar, ensure confidentiality of Student Records according to state and federal laws and advise faculty and staff on FERPA.
      4. Oversee the administration of all federal and state financial aid programs.
        • In collaboration with Financial Aid Manager, ensure completion and submission of all required federal, state, and district reports on a timely basis.
        • Oversee policies and procedures to ensure financial aid is administered timely, and can assist with student success.
      5. Oversee the Student Pathways, Student Engagement, and Program Advising initiatives.
        • In collaboration with Student Pathways Coordinator, develop a student focused advising philosophy to meet the needs of our diverse students, while develop pathways of entrance and exit to the college.
        • Collaborate with Instructional Divisions to ensure Program Advisors are equipped with information to effectively advising students in partnership with Faculty Advising.
        • Inspire a culture within Student Engagement that is focused on Student Success and Leadership development.

Administer college policies and procedures to regarding students.

    1. Develop and implement college polices to ensure students’ rights and responsibilities are followed and respected.
    2. Guide and coordinate the student judicial process and student complaints in accordance with applicable rules, regulations, policies and procedures.
    3. Investigate student disputes and complaints and prepare responses to resolve student related issues in accordance with policy and procedures in a timely manner.
    4. Collaborate and consult with Instructional Staff on student disciplinary issues.
    5. Oversee Title IX compliance for the College.
    6. Coordinate and lead Graduation activities at the college.
    7. Function as the School Student Conduct Officer and the Behavior Intervention Team (BIT) Facilitator.

Other Duties:

    1. Represent Blackhawk Technical College on the statewide WTCS Student Services Administrator’s Committee.
    2. Actively participate in College Engagement Initiatives and Shared Leadership.
    3. Participate in District Board and Board Committees representing student services.


Knowledge, Skills & Abilities:

  1. Knowledgeable on Student Records Laws.
  2. Experienced with Continuous Process Improvement Processes
  3. Knowledge of career assessment, planning, and placement.
  4. Knowledge of Title IX coordination and investigation.
  5. Strong customer service experience.
  6. Knowledgeable on the WTCS System desired.


Education & Experience:

  1. Master’s Degree in Education, Student Affairs, or related area.
  2. Five (5) years progressive leadership experience in education or student affairs.
  3. Previous experience working in or leading a successful student services/affairs department.



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