Blackhawk Technical College

  • Part-time Assistant - Enrollment Services

    Job Locations US-WI-Janesville
    Req No.
    2018-1319
    Category
    Student Services
    Type
    Part-time Non Teach
    Anticipated Placement
    USD $11.00/Hr.
    -
    USD $14.00/Hr.
    Close Date
    5/22/2018
  • Overview

    Represent Blackhawk Technical College’s Enrollment Services to ensure maximum admission/enrollment are achieved each term, while also verifying compliance with applicable rules, regulations, and policies. Respond to inquiries, provide information, and advise on options and alternatives in pursuit of an informed decision concerning educational goals. Organize and perform high level information processing activities for Enrollment Services, and as needed for financial aid, records, and registration.

     

    Position may be scheduled to work Monday - Friday from 9 a.m. to 2 p.m. and may be scheduled to work the occasional evenings and weekends.

    Responsibilities

    Provide Customer Service & Student Support

      1. Greet, assist and monitor daily coming and goings of all visiting customers to Admissions.
      2. Respond to inquiries and provide information about program content and requirements to potential students or external agencies.
      3. Collaborate and interact with Enrollment, Student Support and the Early College Specialist.
      4. Assist new and continuing Dual Credit students in credit transition and registration process on Banner.
      5. Assist students with computer troubleshooting and password resets.

    Processing and acceptance of applications for admission.

      1. Process applications; review documentation to determine if program prerequisites and state, federal and college policies have been met.
      2. Verify the accuracy of information provided, enter information into the database(s), and maintain/update database(s).
      3. Assign admission status and proper program code; notify applicants of status.
      4. Protect confidentiality and release records in compliance with FERPA.
      5. Assess applicant’s needs and advise using knowledge of financial aid, assessments, and college and program requirements, etc.
      6. Process Advanced Standing credits.

    Provide information and discuss options with prospective, current, and returning students.

     

      1. Advise students on options/alternatives available and what course(s) of action must be taken to meet admission objectives.
      2. Interpret, apply and explain policies, procedures and regulations to students, staff and the general public and exchange information
      3. Act as a resource for high schools, colleges, BTC staff and faculty for admissions questions and application status questions
      4. Provide back-up support for other functions and operations in Student Services, including responding to inquiries/requests and providing information
      5. Respond to inquiries and requests from other areas; determine if referral to other points of service within Student Services or across the college would be appropriate
      6. Process student requests received via the web, email, voicemail, external mail, or internal departments.  (i.e. applications and program changes)
      7. Notify Financial Aid Office when a change affects an individual’s financial aid eligibility

    Qualifications

    Knowledge, Skills & Abilities:

    1. Experience working within a management information system (i.e. Banner)
    2. Strong customer service skills through in-person, phone and other mediums of correspondence.
    3. Ability to manage sensitive and confidential information.
    4. Ability to organize, coordinate, and prioritize assigned job duties.
    5. Ability to handle multiple projects effectively in an environment with frequent interruptions.
    6. Ability to interact with diverse populations.

     

    Education & Experience:

    1. Associate Degree in Office Technology or two years related occupational experience.
    2. Microsoft Office Suite certification or demonstrated proficiency/experience with Microsoft Office Suite (Excel, Word, Outlook.)

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