Blackhawk Technical College

  • Educational Technology Specialist

    Job Locations US-WI-Janesville
    Req No.
    Information Technology
    Full-time Administrative
    Anticipated Placement
    USD $51,400.00/Yr.
    USD $64,200.00/Yr.
    Close Date
  • Overview

    The Educational Technology Specialist will be a visionary actively pursuing knowledge of information technology applications appropriate to teaching and learning in higher education. This position will collaborate with faculty to evaluate and support established as well as newly emerging technologies. The Educational Technology Specialist will identify, design and effectively incorporate plans and programs into the learning environment.

    The Educational Technology Specialist will design and develop multimedia applications and systems, and consult with departments for procurement, installation, training, maintenance, support, and optimization of audio-visual instructional and event resources. This position will work cooperatively with BTC staff from throughout the College to ensure the proper and efficient operations of BTC multimedia systems. The Educational Technology Specialist will also schedule and direct activities to resolve hardware and software problems in a timely fashion utilizing best practices.


    Educational Technologies

    • Explore new technologies in support of student learning and pilot technologies under review by Academic Technology.
    • Consult with faculty members to recommend instructional technologies for their courses.
    • Support faculty in the design and delivery of technology solutions for current and emerging delivery models (traditional, on-line, flexible, etc.).
    • Communicate status, risks and requirements to project stakeholder, peers and senior leaders
    • Assist faculty as they create effective course sites and digital learning materials.
    • Support the integration of the Blackboard learning management system with educational technologies.
    • Collaborate with Teaching and Learning Specialist in the design and delivery of faculty professional development for faculty.
    • Coordinate training efforts for faculty, staff, and students in the use of technology in the service of learning.
    • Support faculty and student use of learning technologies through training and tutorials and troubleshooting.

    Operations Management

    • Manage and set priorities for the design, development, evaluation, and maintenance of instructional technology infrastructure systems including classroom media systems and events media systems to ensure capacity/design meets existing and future requirements.
    • Develop and recommend policies and procedures for instructional technology systems.
    • Conduct research and make recommendations on products, services, protocols, and standards in support of all instructional multimedia procurement and implementation efforts.
    • Train, coach, and mentor help desk technicians as to instructional and multimedia applications and systems.
    • Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
    • Maintain regular written and in-person communications with ITS Director, colleagues, and end users regarding pertinent instructional technology activities.
    • Practice IT asset management, including maintenance of component inventory and related documentation.

    Instructional Technology Support

    • Perform troubleshooting, preventive maintenance, and repair of audio-visual equipment, computer hardware, and software. Make equipment repair decisions, contact repair vendors, and test repaired equipment.
    • Provide assistance and personal contact to faculty and staff in labs and offices; talk with users to determine source of specific errors and recommend solution.
    • Provide technical assistance to staff and students in the operation of audio and visual equipment and systems.
    • Develop technical specifications for instructional technology hardware and software installation.
    • Coordinate, schedule, and test conferences involving media equipment; coordinate media projects with contractors and staff.
    • Duplicate and convert media in formats such as ½ and ¾ inch master VHS tapes, DVD, laserdisc, etc. into useable flexible formats more available to the computer/DVD player in various internal and distance classroom settings.
    • Coordinate with other ITS staff on the scheduling, delivery and retrieval of media equipment to ensure daily instructional needs of faculty, staff, and students are met.

    Technical and Documentation Assistance to ITS Management

    • Research, recommend, and provide consultation in the use of emerging technologies to ensure upgrade and migration paths are available for future technology systems.
    • Provide specifications and purchase recommendations for hardware and software.
    • Recommend standards, procedures, and techniques to improve the ITS Division and Blackhawk Technical College.
    • Consult with technical staff on product integration to provide recommendations to meet customer’s business needs.
    • Collaborate with technical staff to test the effectiveness of new application software or new releases of current application software.Equipment Maintenance, Acquisition and Inventory.
    • Recommend acquisition and disposal of various types of instructional equipment that will ensure that current technology is available and obsolete equipment replaced.
    • Research and recommend new instructional technology to enhance teaching and learning at the College.
    • Maintain inventory records of instructional technology (multimedia) hardware serial numbers and software licenses.
    • Maintain logs of instructional (multimedia) equipment configurations and repairs.








    Team building and Positive Working Relationships

    • Ensure effective written and verbal communications. Ensure communications are clear, objective, and sensitive to the stated purpose. Use tact in formulating a response.
    • Employee is functioning as a team member, whether the team is ad hoc, formal, ongoing or associated with daily work.
    • Employee’s ideas are contributed, a positive attitude is maintained, communications are open and professional, employee works toward the common goal, time and talent are used efficiently, results are produced, and are able to stay on task.
    • Effective working relationships are developed and maintained, using positive, cooperative, and professional interactions with faculty, staff, students, coworkers, managers, and outside agencies and other individuals that you have contact with in your position.
    • Employee actively participates in priority BTC activities as assigned.
    • Day-to-day interactions with people are successful, productive, helpful and supportive.


    Knowledge, Skills & Abilities:

    1. Comprehensive knowledge of educational/instructional technology, software, and multimedia development.
    2. Knowledge of project management methodologies; ability to balance and prioritize projects, while maintaining focus, quality, and attention to detail.
    3. Knowledge of information architecture principles and methods.
    4. Knowledge of current instructional theories for collaborative learning with web-based tools.
    5. Knowledge of streaming audio and video, podcasting, and social networking tools.
    6. Strong organizational skills with the ability to manage time, schedule work activities and manage multiple priorities effectively.
    7. Ability to work independently and with flexibility to adapt to change required.
    8. Excellent analytical and problem solving skills; ability to synthesize complex or diverse information.
    9. Excellent communication (written, verbal & listening) skills.
    10. Demonstrated ability to foster teamwork and work effectively with faculty and staff at all levels of the College.
    11. Excellent interpersonal skills and ability to work effectively with and teach a wide range of users with variable needs and interests
    12. Strong interpersonal skills with ability to develop and maintain collegial relationships with students, staff, faculty and co-workers.
    13. Strong commitment to customer service with an ability to positively interact with a wide variety of people including co-workers, colleagues, students and the general public on an ongoing basis.
    14. Ability to use the IT project portfolio management system and the IT help desk incident management system.


    Education & Experience:

    1. Bachelor degree in computer science, technology management, or related field, or an Associate Degree in related field with comparable skills and work experience.
    2. Three years of experience in the design and development or implementation of technology-based instructional materials in an educational or training setting.
    3. Demonstrated experience with multimedia authoring/production tools, graphic applications and design, web platforms, and learning management systems; and familiarity with graphic design principles.
    4. Exceptional knowledge of the multimedia infrastructure environment.





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