Blackhawk Technical College

  • Multi-Media Technician

    Job Locations US-WI-Janesville
    Req No.
    2018-1415
    Category
    Information Technology
    Type
    Full-time Administrative
    Anticipated Placement
    USD $38,900.00/Yr.
    -
    USD $48,650.00/Yr.
    Close Date
    12/4/2018
  • Overview

    Position is responsible for all Support Services functions within Information Technology Services. Support Services includes, but is not limited to, distance education initiatives, learning management systems, flexible education technology, general help desk support, and any expansion of such technologies. The Technician will support these technologies, acquire and maintain the audio/visual equipment inventory, and provide operational and technical support for audio/visual hardware and software. This position works closely with the Technology Support Technician, Educational Technology Specialist, and Instructional Design team.

    Responsibilities

    Educational Technology Support

    • Provide assistance and personal contact to faculty and staff in labs and offices; talk with users to determine source of specific error and recommend solution.
    • Provide technical assistance to staff and students in the operation of audio and visual equipment and systems, creation of digital media and incorporate such media into instructional activities and teaching techniques.
    • Coordinate, schedule, and test telepresence conferences and classes involving telepresence infrastructure and software based collaboration tools.
    • Attend instructional classes and events to operate equipment, especially when the events include complex audio/visual requirements or an extra degree of reliability is required.
    • Coordinate with other ITS staff the scheduling, delivery and retrieval of media equipment to ensure daily instructional needs of faculty, staff, and students are met.
    • Work in conjunction with the library maintaining and operating an equipment check out procedure, as well as technical support and media supplies.
    • Support and provide training for flexible education classroom software and technology.
    • Support and maintain BTC’s lecture capture and video repository technologies.
    • Support program specific audio/visual recording and instructional equipment, i.e. various multi-viewer display apparatuses and wireless transmission systems.
    • Work in conjunction with the Instructional Design team to provide training for instructional media software and hardware to faculty, staff and students.

     

    Operations and Technical Support

    • Perform troubleshooting, preventive maintenance, and repair of audio/visual equipment, computer hardware, and software. Make equipment repair decisions; contact repair vendors; test repaired equipment.
    • Install media equipment, computer hardware, and software in classrooms and faculty and staff offices.
    • Investigate hardware problems and perform complex system hardware and communication connection repairs. Perform diagnostic testing.
    • Perform in-depth testing of supported applications and hardware to resolve problems.
    • Perform network troubleshooting to isolate and diagnose common network problems.
    • Installation, configuration, and maintenance of all IP based education systems, including audio/visual control systems, telepresence hardware and software, and digital signage control systems.
    • Develop technical specifications for audio/visual hardware and software to be installed.      
    • Coordinate media projects with contractors and staff.
    • Duplicate and convert media in formats such as VHS tapes, DVD, etc. into useable flexible formats more available to the digital players in various internal and distance classroom settings.
    • Provide recording/editing and publishing services for BTC events, such as graduations, town hall meetings, student services events, etc.

     

    Equipment Maintenance, Acquisition and Inventory

    • Acquire and disposal of various types of instructional equipment that will ensure that current technology is available and obsolete equipment replaced.       Ensure industry best practices are maintained for equipment life cycles.
    • Research and recommend new technology to enhance teaching and learning at the College.
    • Maintain inventory records of hardware serial numbers and software licenses.
    • Maintain logs of equipment configurations and repairs.

     

    Provide technical and documentation assistance to ITS management

    • Research, recommend, and provide consultation in the use of emerging technologies to ensure upgrade and migration paths are available for future technology systems.
    • Provide specifications and purchase requisitions for hardware and software.
    • Recommend standards, procedures, and techniques to improve the ITS Division and Blackhawk Technical College.
    • Consult with technical staff on product integration to provide recommendations to meet customer’s business needs.
    • Collaborate with technical staff to test the effectiveness of new application software or new releases of current application software.

     

    Incorporate team building and participation concepts; establish positive working relationships as part of the BTC culture

    • Ensure effective written and verbal communications. Ensure communications are clear, objective, and sensitive to the stated purpose. Use tact in formulating a response.
    • Employee is functioning as a team member, whether the team is ad hoc, formal, ongoing or associated with daily work.
    • Employee’s ideas are contributed, a positive attitude is maintained, communications are open and professional, employee works toward the common goal, time and talent are used efficiently, results are produced, and are able to stay on task.
    • Effective working relationships are developed and maintained, using positive, cooperative, and professional interactions with faculty, staff, students, coworkers, managers, and outside agencies and other individuals that you have contact with in your position.
    • Employee actively participates in priority BTC activities as assigned.
    • Day-to-day interactions with people are successful, productive, helpful and supportive.

     

    Other Duties and Responsibilities

    • Provide cross-departmental support by completing media and information technology related assignments.
    • Accept direction and feedback from supervisors and follow through appropriately; asking for information needed to perform job responsibilities.
    • Accepts responsibility for mistakes and takes action to prevent similar occurrences.

     

    Qualifications

    Knowledge, Skills & Abilities:

    • Demonstrated ability to operate a computer and use programs in the Microsoft Office Suite and other types of software.
    • Demonstrated in-depth knowledge and technical skills to install, troubleshoot and repair audio/visual hardware, software, and network systems, and train end-users in the use of software programs.
    • Ability to communicate effectively, both verbally and especially in writing, with associates in all levels of the college
    • Ability to analyze problems and situations, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
    • Knowledge of project management methodologies; ability to balance and prioritize projects, while maintaining focus, quality, and attention to detail
    • Strong visual, written and oral interpersonal communication and customer service skills
    • Ability to handle highly confidential and sensitive information

     

     

    Education & Experience:

    • Associate Degree in a technology related area from an accredited post-secondary institution or equivalent combination of education and work experience required.
    • One (1) year recent-direct experience in maintaining desktop/laptop computers and network systems required.
    • In-depth knowledge of multimedia equipment and presentation technologies is required; two (2) years recent-direct experience supporting multimedia presentation systems preferred.
    • Two (2) years experience in the maintenance and repair of various audio and visual equipment preferred.
    • Experience in Higher Education preferred
    • Experience working with culturally diverse populations.

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