The Student Support Assistant is the College's initial customer service interface between students and parents, college faculty and staff, and customers covering four key Student Service areas: Registration and Records (Registrar), Student Accounts (Bursar), Student Aid (Financial Aid), and Admissions. The position is located in the College's Express Services Center for Student Services, and involves heavy daily contact with students, both by telephone and in person. It addresses general inquiries about a multitude of inquiries that include but are not limited to: registration procedures, financial aid forms and deadlines, requests for transcripts and student records, admissions process, and inquiries regarding payment plans. The position requires some data entry, verifies different types of information, and refers less routine and more complex matters to the appropriate area supervisor. The position requires prompt, reliable, accurate and personalized service. The environment is fast-paced and lively.
Position may require some Saturday and evening hours.
Knowledge, Skills & Abilities:
Education & Experience: