Blackhawk Technical College

  • Student Support Assistant

    Job Locations US-WI-Janesville
    Req No.
    Full-time Educational Support Professionals
    Anticipated Placement
    USD $18.92/Hr.
    USD $20.43/Hr.
    Close Date
  • Overview

    The Student Support Assistant is the College's initial customer service interface between students and parents, college faculty and staff, and customers covering four key Student Service areas: Registration and Records (Registrar), Student Accounts (Bursar), Student Aid (Financial Aid), and Admissions. The position is located in the College's Express Services Center for Student Services, and involves heavy daily contact with students, both by telephone and in person. It addresses general inquiries about a multitude of inquiries that include but are not limited to: registration procedures, financial aid forms and deadlines, requests for transcripts and student records, admissions process, and inquiries regarding payment plans. The position requires some data entry, verifies different types of information, and refers less routine and more complex matters to the appropriate area supervisor. The position requires prompt, reliable, accurate and personalized service. The environment is fast-paced and lively.


    Position may require some Saturday and evening hours.


    1. Provide excellent customer service with students responding to inquiries concerning student accounts, financial aid, admission and registration process; also refers customers to appropriate department.
    2. Provide cross-functional services in the areas of financial aid, registration and records, and admissions. Provide information about and explain registration, records, basic admissions and financial aid processes.
    3. Processes requests for transcripts, course descriptions, registration, and other information in accordance with privacy laws and College policies.
    4. As appropriate to the position, address issues involving holds, adds, drops, the automated registration system and inquiries regarding academic issues relating to the one-stop center.
    5. Perform data entry for changes in student status including changes in name and address and other student related updates. Gather prospective and current student information and create and update electronic files in accordance with the College data standards. Work with the appropriate people and systems to maintain accurate student information.
    6. Advise, investigate, problem-solve, and resolve questions and issues from prospective, current, and previous students, parents, faculty, and staff.
    7. Register students. Validate, collect and process fees and payments utilizing multiple systems. Process adds, drops, withdrawals, deposits and overrides.
    8. Process admissions, registration and financial aid student requests. Provide assistance to students regarding Student Self-Service through group and individual presentations.
    9. Advise and explain to students (and parents), regarding financial aid questions, their FAFSA application.
    10. Schedule appointments and make referrals for students with appropriate staff and services as needed (Career Services, Advising, Financial Aid, Compass)
    11. Maintain up-to-date knowledge of college policies, procedures, and programs.
    12. Process transcripted credit courses; and grade entry.
    13. Coordinate and process initial third party billing and scholarship authorizations related to individual student accounts and provide this information to the financial aid office, as well as the business office.
    14. Process all non-credit, basic skills, and contracted registration forms and provide follow-up communication as needed.
    15. Process non-credit rosters.
    16. Provide administrative support to the Registrar and the Manager of Financial Aid.


    Knowledge, Skills & Abilities:

    1. Experience working within a management information system (i.e. Banner)
    2. Exceptional customer service skills through in-person, phone and other mediums of correspondence.
    3. Ability to manage sensitive and confidential information.
    4. Ability to organize, coordinate, and prioritize assigned job duties.
    5. Ability to handle multiple projects effectively in an environment with frequent disruptions.
    6. Knowledge of the Family Education Rights and Privacy Act (FERPA).
    7. Ability to interact with diverse populations.
    8. Experience or familiarity with post-secondary education.


    Education & Experience:

    1. Associate Degree in Office Technology and a minimum of two years related occupational experience OR a minimum of four years related occupational experience.
    2. Microsoft Office Suite certification or demonstrated proficiency/experience with Microsoft Office Suite (Excel, Word, Outlook.)


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