Blackhawk Technical College

  • Technology Support Technician

    Job Locations US-WI-Janesville
    Req No.
    2019-1437
    Category
    Information Technology
    Type
    Full-time Administrative
    Anticipated Placement
    USD $38,900.00/Yr.
    -
    USD $48,650.00/Yr.
  • Overview

    As a Technology Support Technician, you will support students, faculty and staff in the utilization of Educational Technologies to support learning within a flexible format.   As front-line support within a Help Desk Environment, you will develop documentation and training materials to assist end users in utilizing various technology.

     

    Position is posted as open until filled.

    Responsibilities

    • Provide support to students and faculty on educational technologies such as Blackboard, Blackboard Collaborate, and various web and media interfaces.
    • Provide assistance to students and employees in the operation of instructional technology equipment and software, and perform trouble shooting, diagnosis, and resolution to issues within the system.
    • Develop documentation and training for related software.
    • Review functional data analytics for Help Desk issues and trends and common solutions. Use data to build training and documentation for end users.
    • Perform troubleshooting, preventative maintenance, and reporting of audio-visual equipment, computer hardware, and software. Make equipment repair decisions; contact repair vendors; test repaired equipment.
    • Install media equipment, computer hardware, and software in labs and office areas.
    • Assist end users with the creation of digital media.
    • Attend instructional classes and events to operate equipment.

    Qualifications

    Education & Experience

    • Associate Degree in IT or related filed or an equivalent combination of experience.
    • Experience with Learning Management Systems, such as Blackboard.
    • Knowledge of multimedia equipment and presentation technologies.

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